Research
The Caregiver Kiosk
Exploring how service design and user research could improve communication and access to information for family caregivers at St. Joseph's Lifecare Centre.
Industry :
Healthcare
Client :
St. Joseph's Lifecare Centre
My Role :
Service Design Researcher
Project Duration :
Caregiver Communication
Overview :
Family caregivers play an important role in supporting loved ones living in long-term care, yet accessing timely and reliable information can often be difficult. During visits, caregivers relied on multiple sources to find updates, activity schedules, staff contacts, and answers to common questions, creating unnecessary uncertainty and frustration.
Partnering with St. Joseph's Lifecare Centre, our multidisciplinary team explored how service design and user research could improve communication and access to information for caregivers and family members. Through interviews, observations, a caregiver focus group, and iterative design, we developed an interactive kiosk concept that centralized essential information while supporting a more confident caregiver experience.
Solution :
Introducing The Caregiver Kiosk, an easy to access centralized touch screen station which allows caregivers to access information about their loved ones as well as the details on staff available to address any concerns they may have in order to ensure their loved ones are in good hands.
Challenge :
Staff
Concerns with frequent staffing changes, shortage of RN and subpar caregiver-staff relationship. Unfamiliarity with new staff and the loved one for the new staff. Difficulties getting hold of a staff.Communication
Only receives email or phone updates but caregivers often point out they aren’t getting enough updates about their loved ones or the LTC in general. Event or programming details are only posted in the physical bulletin boardConcerns or questions about the loved one not being addressed or being passed around from one staff to another.
Personal emotions
Difficulties relinquishing care and how their loved one would perceive their decision. Being in a state of despair when their loved one’s condition is worsening.
Summary :
"Black Geometric Prisms" is a digital 3D art project that explores the fusion of minimalism and sophistication through the use of angular black prisms set against a gradient dark background.
By focusing on clean geometric forms and nuanced lighting, the project delivers a modern visual language that is both elegant and versatile.
Research
The Caregiver Kiosk
Exploring how service design and user research could improve communication and access to information for family caregivers at St. Joseph's Lifecare Centre.
Industry :
Healthcare
Client :
St. Joseph's Lifecare Centre
My Role :
Service Design Researcher
Project Duration :
Caregiver Communication
Overview :
Family caregivers play an important role in supporting loved ones living in long-term care, yet accessing timely and reliable information can often be difficult. During visits, caregivers relied on multiple sources to find updates, activity schedules, staff contacts, and answers to common questions, creating unnecessary uncertainty and frustration.
Partnering with St. Joseph's Lifecare Centre, our multidisciplinary team explored how service design and user research could improve communication and access to information for caregivers and family members. Through interviews, observations, a caregiver focus group, and iterative design, we developed an interactive kiosk concept that centralized essential information while supporting a more confident caregiver experience.
Solution :
Introducing The Caregiver Kiosk, an easy to access centralized touch screen station which allows caregivers to access information about their loved ones as well as the details on staff available to address any concerns they may have in order to ensure their loved ones are in good hands.
Challenge :
Staff
Concerns with frequent staffing changes, shortage of RN and subpar caregiver-staff relationship. Unfamiliarity with new staff and the loved one for the new staff. Difficulties getting hold of a staff.Communication
Only receives email or phone updates but caregivers often point out they aren’t getting enough updates about their loved ones or the LTC in general. Event or programming details are only posted in the physical bulletin boardConcerns or questions about the loved one not being addressed or being passed around from one staff to another.
Personal emotions
Difficulties relinquishing care and how their loved one would perceive their decision. Being in a state of despair when their loved one’s condition is worsening.
Summary :
"Black Geometric Prisms" is a digital 3D art project that explores the fusion of minimalism and sophistication through the use of angular black prisms set against a gradient dark background.
By focusing on clean geometric forms and nuanced lighting, the project delivers a modern visual language that is both elegant and versatile.
Research
The Caregiver Kiosk
Exploring how service design and user research could improve communication and access to information for family caregivers at St. Joseph's Lifecare Centre.
Industry :
Healthcare
Client :
St. Joseph's Lifecare Centre
My Role :
Service Design Researcher
Project Duration :
Caregiver Communication
Overview :
Family caregivers play an important role in supporting loved ones living in long-term care, yet accessing timely and reliable information can often be difficult. During visits, caregivers relied on multiple sources to find updates, activity schedules, staff contacts, and answers to common questions, creating unnecessary uncertainty and frustration.
Partnering with St. Joseph's Lifecare Centre, our multidisciplinary team explored how service design and user research could improve communication and access to information for caregivers and family members. Through interviews, observations, a caregiver focus group, and iterative design, we developed an interactive kiosk concept that centralized essential information while supporting a more confident caregiver experience.
Solution :
Introducing The Caregiver Kiosk, an easy to access centralized touch screen station which allows caregivers to access information about their loved ones as well as the details on staff available to address any concerns they may have in order to ensure their loved ones are in good hands.
Challenge :
Staff
Concerns with frequent staffing changes, shortage of RN and subpar caregiver-staff relationship. Unfamiliarity with new staff and the loved one for the new staff. Difficulties getting hold of a staff.Communication
Only receives email or phone updates but caregivers often point out they aren’t getting enough updates about their loved ones or the LTC in general. Event or programming details are only posted in the physical bulletin boardConcerns or questions about the loved one not being addressed or being passed around from one staff to another.
Personal emotions
Difficulties relinquishing care and how their loved one would perceive their decision. Being in a state of despair when their loved one’s condition is worsening.
Summary :
"Black Geometric Prisms" is a digital 3D art project that explores the fusion of minimalism and sophistication through the use of angular black prisms set against a gradient dark background.
By focusing on clean geometric forms and nuanced lighting, the project delivers a modern visual language that is both elegant and versatile.